Transforming All Things HR with Artificial Intelligence

In less than just a year, Artificial Intelligence has taken the world by storm. From education to agriculture, technology to medicine – the impacts of AI have mostly been positive. While there is some fear and debate around whether AI is making people lose their jobs, experts believe that the benefits of this advancement of technology outweigh the bane. However, we are yet to figure that out. 

One of the other core fields that have been impacted positively by AI is Human Resources. It is amazing to note how beautifully it has helped HR professionals make advancements. From streamlining recruitment processes to giving candidates an experience worth remembering – AI helps do it all. In this article, we will aim to cover everything that using AI means for HR professionals. 

HR Teams Are Embracing AI – How?

A recent report by Eightfold AI on the Future of Work: Intelligent by Design, showcases that the majority of the 250 leaders who took part are already using AI. The functions include record management, payroll processing, and benefits administration, recruitment and hiring, performance management, and onboarding. What does this mean? This essentially means that AI is no longer a tool that is responsible for taking jobs away and replacing the “human” in Human Resources. In fact, most experts feel that it is crucial for professionals, across fields, to up their game. They need to learn and adapt to the new world – a world of technology, a world of endless possibilities. 

Another research suggests that in the coming years, the use of AI in the HR field is expected to grow exponentially. With the world’s adaptation to AI and machine learning tools, the employee life cycle experience is expected to grow at a rapid pace. 

Benefits of Using AI:

Talking about the benefits of using AI for HR is the same as talking about the importance of drinking water for clear skin. Given the versatility of AI tools, these have been instrumental in making lives easy for professionals. These tools not only help save time but also provide error-free results. They also help HRs get more time for what led to the HR memes – rangoli. No, they don’t make rangolis. But here are some amazing benefits that you can reap from using AI tools if you are an HR professional:

• Recruitment: The core job of an HR professional is recruiting the top talent the industry has to offer. And we often tend to underestimate the criticality and toughness of this job. HR professionals, skim and scan through hundreds of profiles for every job opening. Some might even need them to take a look beyond the country to match all the needed qualifications. With the use of AI in the industry, from making job postings to releasing offers – HR professionals have been able to save several manhours. The repetitive and manual jobs can be easily taken over by AI tools, leaving professionals with ample time to take care of jobs that are more significant. 

• Onboarding: The number of AI tools available to make the candidates’ onboarding process seamless is huge. Most HRMS tools are designed to help professionals be a part of an organization’s journey even before they officially associate with it. Onboarding, as many might think otherwise, is not just about collecting the documents; it is about taking candidates on a journey where they feel included. AI plays a very significant role in this level of the candidates’ path. With the huge amount of piling work while onboarding, the HRs might find themselves too stuck to get back to the candidate. This gives an impression to the candidate that they are being ghosted. AI tools make this path seamless for everyone, giving a great experience.  

• Employee Monitoring: The usage of AI is specifically applicable when you are dealing with a large workforce. Many companies deal with data that needs to be protected at all costs. That is why, the emergence of AI tools has become specifically useful for large firms. This helps the management to track any anomalies that might be taking place devoid of their eyes. Manual monitoring can be a huge challenge in terms of expensive maintenance, tracking, and taking action. With AI, this process becomes relatively easy. Violations of company policies, if any, can also be tracked easily through these tools. They are also extremely useful when it comes to tracking any indecent behavior, via emails, texts, or chats. The insights become a savior for HR as it helps them tackle issues before they blow out of proportion. 

• Training & Development: Most companies have a long-term goal that focuses on training their employees. After all, this is the one true way to ensure that they are growing in order for the business to succeed. Training employees on different skills can be extremely challenging, especially when they have teams working from different parts of the country. AI tools can come in extremely handy when you have to train a lot of people on the same topic. There are many ways to do this. For example, if it is a video session that they have to watch and take a test, you can simply put the module up on your HRMS platform. The AI tools also play a key role in keeping the employees updated and informed. 

• Rewards & Recognition: This is probably the one thing that everyone in any organization agrees upon – rewards and recognition are key when it comes to keeping employees motivated. An encouraged employee makes sure that they keep up their performance and hence, remain productive. AI plays a key role in setting up an R&R system that doesn’t involve manual tracking of their teammates. These tools can also come in handy to help automate milestone awards and monthly recognition. For organizations aiming to make the process transparent and easy to track, there is no better alternative than the use of AI tools. 

• Answering Questions: The questions that employees have about businesses, in general, are mostly multi-faceted. This means in the course of their journey, they have different questions. But most of this is something that needs to be answered by HR. And that is why it is important to set up a system where employees can easily ask questions and do not have to follow up. The AI tools are extremely useful to help keep track of and put processes into this system. Another aspect that AI tools can cover is the process of gathering feedback. Experts say that the growth of the company depends upon the kind of experience we give our employees. And to find out if our direction is right depends solely upon what our employees think. 

• Administrative Functions: For HRs, a lot of their time goes into committing administrative functions. From updating employee details to maintaining their database, checking for legal compliances, and updating terms and conditions – without AI tools, HR professionals would need to spend a lot of their time in this data entry work. Once you have automated these jobs, it’s a cakewalk. Besides taking over these jobs, AI can also help with a lot of customizations that can satiate a lot of business needs. 

AI has been playing a key role in giving a new direction to industries. And the field of Human Resources is no exception. In this new age, Artificial Intelligence has become a means to enhance our capabilities. As we grow and move towards a new world, it is important to embrace the new tools and practices to achieve the growth we are looking for. It is important to pave the path that we want for the future and that is exactly what AI helps us do.